Common Errors

Subscription has expired

If your LIVE service’s subscription has expired (one subscription or more), you will get response like below:

HTTP Status Code - 200

Response:

{
  "serviceId": <ServiceId>,
  "serviceName": <ServiceName>,
  "serviceDescription": <ServiceDescription>,
  "error": "Your subscription to Screening service <ServiceName> has expired.\nPlease contact IDScan.net billing department at 888.430.8936 or billing@idscan.net",
  "success": false,
  "profiles": null
}

You should contact IDScan.net billing department support@idscan.net

Required fields is empty

If required fields in your request are empty, you will get response like below:

HTTP Status Code - 400

Response:

{
  "FirstName": [
    "The FirstName field is required."
  ],
 "LastName": [
    "The LastName field is required."
  ]
}

To see all required/optional fields for each specific service, go to specific service page

Authorization error

If Authorization header in the request is missing, or access token in Authorization header is missing - you will get this error:

HTTP Status Code - 401 - Error: Unauthorized

If you got this error, please follow these steps:

1. Ensure the Authorization header in your request exists;
2. Authorization header looks like this : "Authorization: Bearer {token}", where {token} - is your access token, e.g. your token is “11111111-2222-3abc-def4-5678999gh111”, so, valid Authorization header will be looks: "Authorization: Bearer 11111111-2222-3abc-def4-5678999gh111"

Note

Email sales@idscan.net or support@idscan.net for your credentials.