Common Errors

Subscription has expired

If your Screening Service’s subscription is expired (one subscription or more), you will get a response like below:

HTTP Status Code - 200

Response:

{
  "serviceId": <ServiceId>,
  "serviceName": <ServiceName>,
  "serviceDescription": <ServiceDescription>,
  "error": "Your subscription to Screening service <ServiceName> has expired.\nPlease contact IDScan.net billing department at 888.430.8936 or billing@idscan.net",
  "success": false,
  "profiles": null
}

You should contact IDScan.net billing department support@idscan.net

Required fields is empty

If required fields in your request are missing, you will get response like below:

HTTP Status Code - 400

Response:

{
  "FirstName": [
    "The FirstName field is required."
  ],
 "LastName": [
    "The LastName field is required."
  ]
}

To see all required fields for each specific service, go to each specific service's page

Authorization error

If the Authorization header in the request is missed or the access token in the Authorization header is missed, you will get this error:

HTTP Status Code - 401 - Error: Unauthorized

If you get this error, please follow these steps:

1. Ensure the Authorization header in your request exists;
2. Authorization header looks like this : "Authorization: Bearer {token}", where {token} - is your access token, e.g. your token is “11111111-2222-3abc-def4-5678999gh111”, so valid Authorization header will be looks: "Authorization: Bearer 11111111-2222-3abc-def4-5678999gh111"

Note

Email sales@idscan.net or support@idscan.net for your credentials.